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<h1>Free Services for Rsyslog<a class="headerlink" href="#free-services-for-rsyslog" title="Permalink to this headline">¶</a></h1>
<p><em>A personal word from Rainer, the lead developer of rsyslog:</em></p>
<p><strong>The rsyslog community provides ample free support resources. Please
see our</strong> <a class="reference external" href="troubleshooting/index.html">troubleshooting guide</a> <strong>to get started.</strong></p>
<p>Every now and then I receive private mail with support questions. I
appreciate any feedback, but I must limit my resources so that I can
help drive a great logging system forward.</p>
<p>To do so, I have decided not to reply to unsolicited support emails, at
least not with a solution (but rather a link to this page ;)). I hope
this does not offend you. The reason is quite simple: If I do personal
support, you gain some advantage without contributing something back.
Think about it: if you ask your question on the public forum or mailing
list, others with the same problem can help you and, most importantly, even
years later find your post (and the answer) and get the problem solved.
So by solving your issue in public, you help create a great community
resource and also help your fellow users find solutions quicker. In
the long term, this also contributes to improved code because the more
questions users can find solutions to themselves, the fewer I need to
look at.</p>
<p>But it becomes even better: the rsyslog community is much broader than
Rainer ;) - there are other helpful members hanging around the public
places. They often answer questions, so that I do not need to look at
them (btw, once again a big “thank you”, folks!). And, more important,
those folks have a different background than me. So they often either know
better how to solve your problem (e.g. because it is distro-specific) or
they know how to better phrase it (after all, I like abstract terms and
concepts ;)). So you do yourself a favor if you use the public places.</p>
<p>An excellent place to go to is the <a class="reference external" href="http://kb.monitorware.com/rsyslog-f40.html">rsyslog
forum</a> inside the
knowledge base (which in itself is a great place to visit!). For those
used to mailing lists, the <a class="reference external" href="http://lists.adiscon.net/mailman/listinfo/rsyslog">rsyslog mailing
list</a> also offers
excellent advise.</p>
<p><strong>Don’t like to post your question in a public place?</strong> Well, then you
should consider purchasing <a class="reference external" href="http://www.rsyslog.com/professional-services/">rsyslog professional
support</a>. The fees are very low and help
fund the project. If you use rsyslog seriously inside a corporate
environment, there is no excuse for not getting one of the support
packages ;)</p>
<p>Of course, things are different when I ask you to mail me privately.
I’ll usually do that when I think it makes sense, for example when we
exchange debug logs.</p>
<p>I hope you now understand the free support options and the reasoning for
them. I hope I haven’t offended you with my words - this is not my
intention. I just needed to make clear why there are some limits on my
responsiveness. Happy logging!</p>
<div class="admonition seealso">
<p class="first admonition-title">See also</p>
<p>Help with configuring/using <code class="docutils literal"><span class="pre">Rsyslog</span></code>:</p>
<ul class="last simple">
<li><a class="reference external" href="http://lists.adiscon.net/mailman/listinfo/rsyslog">Mailing list</a> - best route for general questions</li>
<li>GitHub: <a class="reference external" href="https://github.com/rsyslog/rsyslog/">rsyslog source project</a> - detailed questions, reporting issues
that are believed to be bugs with <code class="docutils literal"><span class="pre">Rsyslog</span></code></li>
<li>Stack Exchange (<a class="reference external" href="https://stackexchange.com/filters/327462/rsyslog">View</a>, <a class="reference external" href="https://serverfault.com/questions/ask?tags=rsyslog">Ask</a>)
- experimental support from rsyslog community</li>
</ul>
</div>
<div class="admonition seealso">
<p class="first admonition-title">See also</p>
<p>Contributing to <code class="docutils literal"><span class="pre">Rsyslog</span></code>:</p>
<ul class="last simple">
<li>Source project: <a class="reference external" href="https://github.com/rsyslog/rsyslog/blob/master/README.md">rsyslog project README</a>.</li>
<li>Documentation: <a class="reference external" href="https://github.com/rsyslog/rsyslog-doc/blob/master/README.md">rsyslog-doc project README</a></li>
</ul>
</div>
<p>Copyright 2008-2020 <a class="reference external" href="https://rainer.gerhards.net/">Rainer Gerhards</a>
(<a class="reference external" href="https://www.rainer-gerhards.de/grossrinderfeld/">Großrinderfeld</a>),
and Others.</p>
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